The primary cause of this error is that the Hotmail website uses outdated JavaScript code, which is not compatible with some versions of Firefox. This incompatibility leads to a parsing error when the browser tries to render the HTML.Another possible reason for this issue could be a corrupted cache

How do I fix: Updating Firefox and Disabling Extensions?

Step 1: Step 1: Open a terminal window and type 'sudo apt-get update' followed by 'sudo apt-get upgrade firefox' to update Firefox to the latest version.Step 2: Step 2: Disable any recently installed extensions that may be causing conflicts with Hotmail. To do this, go to Options > Add-ons > Extensi

Software⏱️ 3 min read📅 2026-06-11

How to Fix: Accessing Hotmail from Firefox: "XML Parsing Error: not well-formed"

Q: How do I fix: 🔧 Proven Troubleshooting Steps Clearing the Cache and Browsing through Safe Mode?

Step 1: Step 1: Open Firefox and press Ctrl+Shift+R to reload the page. This will clear the cache and browsing history.Step 2: Step 2: Check if the issue persists after clearing the cache. If it still occurs, proceed to the next step.Step 3: Step 3: Try accessing Hotmail in Safe Mode by going to Opt

Error message occurs when accessing Hotmail account from Ubuntu with Firefox 3.6.17.

Quick Answer: Try updating Firefox to the latest version, as the issue may be resolved in a newer update.

📋 Table of Contents

⚠️ Common Causes
🔧 Proven Troubleshooting Steps
💡 Conclusion

Accessing Hotmail from Firefox is causing an error message due to a parsing issue. This problem affects users who are trying to access their Hotmail accounts using Mozilla Firefox on Ubuntu.

This frustrating issue can be resolved by following the steps below.

⚠️ Common Causes

The primary cause of this error is that the Hotmail website uses outdated JavaScript code, which is not compatible with some versions of Firefox. This incompatibility leads to a parsing error when the browser tries to render the HTML.
Another possible reason for this issue could be a corrupted cache or a problem with the Firefox browser itself.

🔧 Proven Troubleshooting Steps

Clearing the Cache and Browsing through Safe Mode

Step 1: Step 1: Open Firefox and press Ctrl+Shift+R to reload the page. This will clear the cache and browsing history.
Step 2: Step 2: Check if the issue persists after clearing the cache. If it still occurs, proceed to the next step.
Step 3: Step 3: Try accessing Hotmail in Safe Mode by going to Options > Advanced > Show Advanced Settings > Accept mixed content and uncheck the box next to "Always use secure connections for this site". Then, try loading the page again.

Updating Firefox and Disabling Extensions

Step 1: Step 1: Open a terminal window and type 'sudo apt-get update' followed by 'sudo apt-get upgrade firefox' to update Firefox to the latest version.
Step 2: Step 2: Disable any recently installed extensions that may be causing conflicts with Hotmail. To do this, go to Options > Add-ons > Extensions and disable all extensions except for those that are essential for browsing.

💡 Conclusion

By following these steps, you should be able to resolve the parsing error and access your Hotmail account successfully. If the issue persists, try resetting Firefox to its default settings or seeking further assistance from a technical support specialist.

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