Software⏱️ 3 min read📅 2026-06-11

How to Fix: Azure error - wrong user password

Azure error - wrong user password

Quick Answer: Check the password case sensitivity and try again with the correct capitalization.

The error 'kinit: Password incorrect while getting initial credentials' occurs when the password provided does not match the stored password in the Kerberos ticket. This issue affects users who are trying to join a Linux VM to an Azure managed domain and initialize Kerberos. It can be frustrating as it prevents the user from accessing resources within the domain.

This error is often caused by incorrect or outdated password information being stored in the system. In this case, since you have copied the password when creating the user 'bob', the issue might stem from a misconfigured password store or an incorrect password format.

🔍 Why This Happens

  • The primary reason for this error is that Kerberos uses a different method to authenticate users compared to traditional username/password combinations. When setting up Kerberos, it relies on the presence of a Kerberos ticket cache and the correct configuration of the Kerberos realm. If these are not properly set up, the password authentication fails.
  • Another potential cause could be a misconfigured or outdated password store in your Linux VM. This might prevent Kerberos from recognizing the stored password correctly.

✅ Best Solutions to Fix It

Checking and updating the password store

  1. Step 1: Check the Linux VM's password store for any incorrect or outdated information by running the `getent passwd` command.
  2. Step 2: Verify that the password format matches the expected format for Kerberos authentication. This typically involves a specific syntax and character set.
  3. Step 3: Update the password store with the correct password information, ensuring it matches the one provided when creating the user 'bob'.

Verifying Kerberos configuration

  1. Step 1: Check the Linux VM's Kerberos configuration files (usually `/etc/krb5.conf` or similar) to ensure they are correctly set up for Azure managed domain authentication.
  2. Step 2: Verify that the Kerberos realm is correctly configured and points to your Azure managed domain.

🎯 Final Words

To resolve this issue, you can try either updating the password store with the correct information or verifying the Kerberos configuration. If neither of these steps resolves the problem, consider reaching out to your system administrator or Azure support for further assistance.

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