Software⏱️ 3 min read📅 2026-06-11

How to Fix: Chrome installation caused Internet Explorer/Javascript error

Chrome installation caused Internet Explorer/Javascript error on Windows Vista 32bit.

Quick Answer: Try disabling the 'safe mode' setting in Internet Explorer to resolve the issue.

📋 Table of Contents

  1. ⚠️ Common Causes
  2. ✅ Best Solutions to Fix It
  3. ✨ Wrapping Up

A group of users at a company have reported that after installing Google Chrome, certain pages on their intranet website stopped working. The issue is caused by a JavaScript error that prevents links from opening in Internet Explorer.

This problem can be frustrating for the users as they are unable to access specific pages. In this troubleshooting guide, we will explore the possible causes and provide steps to resolve the issue.

⚠️ Common Causes

  • The primary cause of this error is likely related to changes made by Chrome during its installation or removal. When Chrome was installed on one machine, it may have modified the registry settings that control how Internet Explorer handles links. This modification could be causing the JavaScript error and preventing links from opening.
  • Another possible cause is the 'safe mode' setting in Internet Explorer. The users reported that when this setting was enabled on one machine, it resolved the issue, suggesting that the problem may be related to Chrome's interaction with IE's safe mode.

✅ Best Solutions to Fix It

Restoring Registry Settings

  1. Step 1: Open the Registry Editor (Regedit.exe) on the affected machine. Navigate to the following key: HKEY_CURRENT_USER\Software\Classes\html
  2. Step 2: Find the 'Default' value and modify it from 'ChromeHTML' to 'htmlfile'. This will reset the registry setting to its original state, which may resolve the issue.
  3. Step 3: Restart Internet Explorer and try accessing the problematic link. If the issue persists, proceed to the next step.

Enabling Safe Mode

  1. Step 1: Open Internet Explorer on the affected machine and navigate to Tools > Internet Options.
  2. Step 2: Click on the 'Advanced' tab and check the box next to 'Enable integrated Windows authentication'. Click 'OK' to save the changes.
  3. Step 3: Restart Internet Explorer and try accessing the problematic link. If the issue resolves, you can disable safe mode to use Chrome again.

✨ Wrapping Up

To summarize, the primary cause of this error is likely related to Chrome's interaction with Internet Explorer's registry settings or safe mode. By restoring the original registry setting or enabling safe mode, you should be able to resolve the issue and access the problematic link in Internet Explorer.

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