Software⏱️ 3 min read📅 2026-06-19

How to Fix error 2738 Error – Installing or uninstalling Kerio VPN Client - error 2738

Error 2738 occurs when trying to uninstall or install Kerio VPN Client, related to VBScript runtime issues.

Quick Answer: Try reinstalling the VBScript runtime component and then attempt the installation/uninstallation process again.

📋 Table of Contents

  1. 💡 Why You Are Getting This Error
  2. 🛠️ Step-by-Step Verified Fixes
  3. 🎯 Final Words

The error 2738 occurs when attempting to uninstall or install Kerio VPN Client, causing frustration for users who rely on this software for secure internet connectivity. This issue affects both beta and stable versions of KVC, making it a widespread problem that requires attention.

This error message can be particularly annoying, as it prevents users from updating their software or resolving connectivity issues. However, with the right troubleshooting steps, you can resolve this issue and get back to using Kerio VPN Client without any problems.

💡 Why You Are Getting This Error

  • The primary reason for error 2738 is a missing or corrupted VBScript runtime library on your system. The VBScript runtime library is required by the Kerio VPN Client installation process, and its absence can prevent the software from functioning correctly.
  • Another possible cause of this error is an outdated or incompatible version of the Windows operating system. If you're running an older version of Windows, it may not be compatible with the latest version of Kerio VPN Client, leading to the error 2738.

🛠️ Step-by-Step Verified Fixes

Enabling and updating VBScript

  1. Step 1: Step 1: Open the Command Prompt as an administrator. To do this, search for 'cmd' in the Start menu, right-click on it, and select 'Run as administrator'.
  2. Step 2: Step 2: Type the following command to enable the VBScript runtime library: `cscript /s script.vbs`. Press Enter to execute the command.
  3. Step 3: Step 3: Restart your computer to ensure that the changes take effect.

Updating Windows and KB4522629

  1. Step 1: Step 1: Open the Settings app on your Windows device. You can do this by searching for 'Settings' in the Start menu.
  2. Step 2: Step 2: Click on 'Update & Security' from the left menu, then select 'Windows Update' from the right menu.
  3. Step 3: Step 3: Check for updates and install any available patches, including KB4522629. This patch is known to resolve issues with VBScript compatibility.

🎯 Final Words

By following these steps, you should be able to resolve the error 2738 and successfully uninstall or install Kerio VPN Client. Remember to restart your computer after making changes to ensure that the updates take effect. If you continue to experience problems, consider seeking further assistance from a qualified IT professional.

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