How to Fix Error 868 Error – VPN Error 868 when connecting even if using IP address

Error 868 occurs when attempting to connect to a VPN using the MS-SSTP protocol, resulting in an error message indicating that the remote connection was not made due to the name of the remote access server not resolving. This issue affects users who have been removed from the VPN list and are trying to reconnect.

This problem is frustrating because it prevents users from accessing their desired online content or services through the VPN. Fortunately, there are steps you can take to resolve this issue and regain your connection.

🔍 Why This Happens

• The primary reason for Error 868 when connecting to a VPN using MS-SSTP protocol is that the remote access server name may not be resolving correctly due to DNS caching or other network configuration issues. When you ping the IP address of the server, it resolves successfully, indicating that the issue lies elsewhere.
• An alternative cause could be related to the VPN provider's configuration changes or updates, which might have affected how their servers are listed in the client's connection settings.

🔧 Proven Troubleshooting Steps

✨ Wrapping Up

If you've tried both methods and still encounter issues, consider reaching out to your VPN provider's support team for further assistance or guidance. They may be able to provide additional troubleshooting steps or configuration recommendations tailored to your specific situation.