How to Fix: Hyper-v ERROR - Video remoting was disconnected unexpectedly
Hyper-V ERROR - Video remoting was disconnected unexpectedly on Windows 10 Pro.
📋 Table of Contents
The Hyper-V ERROR - Video remoting was disconnected unexpectedly error occurs when attempting to connect to a virtual machine using video remoting, causing an unexpected disconnection. This issue affects users who have enabled Hyper-V on their Windows 10 Pro operating system and are running Ubuntu 18.04.2 as a virtual machine.
This error can be frustrating for users who have successfully started the virtual machine but encounter this issue when trying to connect using video remoting. In this guide, we will walk you through the root causes of this error and provide two primary fix methods to resolve the issue.
🛑 Root Causes of the Error
- The first main reason why this error happens is due to a conflict between the Hyper-V Virtual Machine Management service and the Windows RemoteFX service. When video remoting is enabled, it requires additional resources from the system, which can cause conflicts with other services running on the host machine.
- Another alternative reason for this error could be related to the version of Hyper-V installed on the host machine. In some cases, using an older version of Hyper-V may lead to compatibility issues with certain virtual machines or video remoting settings.
🚀 How to Resolve This Issue
Enabling RemoteFX and Adjusting Video Remoting Settings
- Step 1: Step 1: Open the Hyper-V Manager and select the virtual machine that is causing the error. Click on the 'Settings' button to open the virtual machine settings.
- Step 2: Step 2: In the virtual machine settings, go to the 'Display' section and ensure that the 'Enable RemoteFX' checkbox is checked. This will allow video remoting to use the Windows RemoteFX service for video encoding and decoding.
- Step 3: Step 3: Save the changes and restart the virtual machine. Then, try connecting to it using video remoting again. If the issue persists, proceed to the alternative fix method.
Disabling Enhanced Session Mode and Restarting Hyper-V Services
- Step 1: Step 1: Open the Command Prompt as an administrator and run the command `sc stop VirtualMachineManagement` to stop the Hyper-V Virtual Machine Management service.
- Step 2: Step 2: Run the command `net stop HvHostService` to stop the HV Host Service, and then run `net start HvHostService` to restart it. Repeat this process for the other services that can be started, such as 'Virtual Machine Management' and 'Host Computer Service'.
- Step 3: Step 3: After restarting all Hyper-V related services, try connecting to the virtual machine using video remoting again. If the issue persists, you may need to investigate further or seek additional assistance.
✨ Wrapping Up
To resolve the Hyper-V ERROR - Video remoting was disconnected unexpectedly error, first ensure that RemoteFX is enabled and adjust your video remoting settings accordingly. If this does not work, try disabling Enhanced Session Mode and restarting all Hyper-V related services. By following these steps, you should be able to resolve the issue and successfully connect to your virtual machine using video remoting.
❓ Frequently Asked Questions
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