Software⏱️ 3 min read📅 2026-06-15

How to Fix: LINE Verify your identity: "An error has occurred. Please try again later."

Fix LINE Verify your identity error on desktop computer

Quick Answer: Try clearing the cache and cookies, or reinstalling the LINE app to resolve the issue.

📋 Table of Contents

  1. 🛑 Root Causes of the Error
  2. ✅ Best Solutions to Fix It
  3. 🎯 Final Words

The 'Verify your identity' screen in LINE often appears when connecting to the app on a desktop computer, causing frustration for users. This error message is usually accompanied by an image indicating that the verification process has failed.

In such cases, it's essential to identify the root cause of the issue and take steps to resolve it quickly. The following troubleshooting guide will walk you through the most efficient methods to get connected to LINE as fast as possible.

🛑 Root Causes of the Error

  • The primary reason for this error is a mismatch between the user's account information stored on the desktop computer and the one linked to their LINE account. This discrepancy can occur due to various factors, such as outdated or incorrect login credentials.
  • Another alternative reason could be a conflict with other authentication services installed on the system, which may interfere with the LINE app's ability to verify user identity.

✅ Best Solutions to Fix It

Clearing Browser Cache and Cookies

  1. Step 1: Close all browser windows and restart your desktop computer. This will ensure that any cached data is cleared, allowing you to start fresh.
  2. Step 2: After restarting, open a web browser and navigate to the LINE website (if available). If not, proceed with the next steps.
  3. Step 3: Next, download and install the LINE app from the official website or App Store/Google Play Store. Once installed, launch the app and follow the in-app instructions to complete the verification process.

Updating LINE App and System Software

  1. Step 1: Ensure that your desktop computer's operating system and any other relevant software are up-to-date. This may include updating the browser, antivirus software, or other programs that might be interfering with the LINE app.
  2. Step 2: After updating all necessary software, restart your computer and launch the LINE app. If prompted, complete the verification process as usual.

🎯 Final Words

To resolve the 'Verify your identity' error in LINE, try clearing browser cache and cookies or updating the LINE app and system software. If issues persist, consider reaching out to LINE support for further assistance.

Did this fix your problem?

If not, try searching for specific error codes.

🔍 Search Error Database

❓ Frequently Asked Questions

🛠️ Related Fixes

How to Fix: Pc crashes shortly after launching game (rainbow

Fix Pc crashes shortly after launching game (rainbow six siege). Compl

How to Fix: Installing an APK on a locked down phone

Installing an APK on a locked down phone: Try using a rooted device, e

How to Fix: New PC build- no signal and no clue

Fix New PC build- no signal and no clue. Complete troubleshooting guid