Windows⏱️ 1 min read📅 2026-06-02

How to Fix: My Microsoft store and Xbox app are always stuck on “preparing” when downloading a game

Fix My Microsoft store and Xbox app are always stuck o. Try updating the Microsoft Store and Xbo. Step-by-step guide included.

Quick Answer: Try updating the Microsoft Store and Xbox apps to the latest version, then restart your device. If issues persist, consider running a system file check or disk cleanup.

The issue may be caused by a corrupted cache or a misconfigured Microsoft Store and Xbox app.

🛠️ Step-by-Step Verified Fix:

  1. Step 1: Clear Microsoft Store Cache: Go to Microsoft Support and follow the steps to clear the cache.
  2. Step 2: Update Microsoft Store App: Open the Microsoft Store app, go to Settings, and check for updates. Install any available updates.
  3. Step 3: Reset Xbox App Settings: Go to Xbox Support and follow the steps to reset the app settings.

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