Windows⏱️ 1 min read📅 2026-05-26

How to Fix: My Microsoft store and Xbox app are always stuck on “preparing” when downlo

Microsoft store and Xbox app stuck on preparing during game downloads

The issue may be caused by a corrupted cache or a misconfigured Microsoft Store and Xbox app.

🛠️ Step-by-Step Verified Fix:

  1. Step 1: Clear Microsoft Store Cache: Go to Microsoft Support and follow the steps to clear the cache.
  2. Step 2: Update Microsoft Store App: Open the Microsoft Store app, go to Settings, and check for updates. Install any available updates.
  3. Step 3: Reset Xbox App Settings: Go to Xbox Support and follow the steps to reset the app settings.

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