How to Fix: "Passkey can’t be created on this device” error with a Google FIDO2 key on Chrome?
Chrome browser issue with FIDO2 key setup and passkey creation.
📋 Table of Contents
The 'Passkey can't be created on this device' error with a Google FIDO2 key on Chrome occurs when attempting to set up FIDO2 authentication using a YubiKey as a backup for a Google account. This issue affects users who are trying to use their desktop's USB-C connected YubiKey with their Chrome browser.
This error can be frustrating, especially when trying to secure your online accounts. However, by following the steps outlined in this troubleshooting guide, you should be able to resolve the issue and set up FIDO2 authentication with your YubiKey.
⚠️ Common Causes
- The primary reason for this error is that Chrome requires Bitwarden to be enabled as an extension to create a passkey. However, when Bitwarden is not installed or is disabled, the browser cannot recognize the YubiKey and create a passkey.
- Another possible cause is that the operating system on your device is outdated, screen lock and Bluetooth are not enabled, or the browser is using an unsupported version.
✅ Best Solutions to Fix It
Enable Bitwarden as a Chrome extension
- Step 1: Open the Chrome browser and navigate to the Chrome Web Store.
- Step 2: Search for 'Bitwarden' in the search bar and click on the 'Add to Chrome' button to install the extension.
- Step 3: Once installed, restart the Chrome browser to ensure the Bitwarden extension is enabled.
- Step 4: Go back to the Google FIDO2 authentication setup page and try creating a passkey again.
Update operating system and enable screen lock and Bluetooth
- Step 1: Open the Settings app on your Windows device and check for any available updates. Install the latest update to ensure your operating system is up-to-date.
- Step 2: Go to the Control Panel and navigate to the 'Screen Saver' settings. Ensure that the screen lock is enabled.
- Step 3: Go to the Device Manager and locate the Bluetooth section. Enable Bluetooth to see if it resolves the issue.
✨ Wrapping Up
By following these steps, you should be able to resolve the 'Passkey can't be created on this device' error with a Google FIDO2 key on Chrome. If you continue to experience issues, consider reaching out to the Chrome support team or Bitwarden for further assistance.
❓ Frequently Asked Questions
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