Software⏱️ 3 min read📅 2026-06-11

How to Fix: Timeout error itgenerr024 when trying to import data from Exact Online into Microsoft Excel with Invantive Control

Timeout error itgenerr024 when trying to import data from Exact Online into Microsoft Excel with Invantive Control. Session expiration issue.

Quick Answer: Check session expiration settings in Invantive Control and ensure a valid OAuth token is used for the connection.

📋 Table of Contents

  1. 🛑 Root Causes of the Error
  2. ✅ Best Solutions to Fix It
  3. 💡 Conclusion

The 'Timeout error itgenerr024' issue occurs when trying to import data from Exact Online into Microsoft Excel with Invantive Control, specifically after ten minutes of execution. This error affects users who are attempting to perform batch imports or updates using the software.

This error can be frustrating for users as it prevents them from completing their tasks and results in wasted time and effort. Fortunately, there is a solution available that can help resolve this issue.

🛑 Root Causes of the Error

  • The primary reason for this error is that the session has expired due to inactivity. This occurs when the user's session remains inactive for an extended period, causing the system to timeout and require re-authentication.
  • An alternative reason for this error could be related to incorrect settings or configuration within Invantive Control, which may need to be adjusted to ensure proper functionality.

✅ Best Solutions to Fix It

Updating Session Timeout Settings

  1. Step 1: Step 1: Log in to the Invantive Control settings and navigate to the 'Connection' section. Locate the 'Session timeout' setting and adjust it to a suitable value (e.g., 30 minutes). This will ensure that user sessions remain active for an extended period, reducing the likelihood of session expiration.
  2. Step 2: Step 2: Restart the Invantive Control application to apply the changes. This may also help in resolving any existing issues related to session timeout.
  3. Step 3: Step 3: Test the import process again with the updated settings to verify that the error is resolved.

Verifying Connection Settings

  1. Step 1: Step 1: Check the Invantive Control connection settings to ensure they are correct and up-to-date. Verify that the 'Exact Online' provider is correctly configured, including the correct URL, username, and password.
  2. Step 2: Step 2: Review the Invantive Control documentation or contact support to confirm that any specific settings or configuration requirements need to be met for seamless import functionality.

💡 Conclusion

By following these steps, users should be able to resolve the 'Timeout error itgenerr024' issue and successfully import data from Exact Online into Microsoft Excel with Invantive Control. If issues persist, consider consulting the Invantive Control documentation or seeking support from the software provider.

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