Software⏱️ 3 min read📅 2026-06-11

How to Fix: Windows 10 - Remote access failed error. Start Menu, Action Center, Cortana, cannot be opened

Error message and technical details for Windows 10 remote access failure with Start Menu, Action Center, and Cortana issues.

Quick Answer: Try restarting your computer or checking for updates to resolve the issue.

📋 Table of Contents

  1. ⚠️ Common Causes
  2. ✅ Best Solutions to Fix It
  3. 💡 Conclusion

Windows 10 users are experiencing an issue with remote access failing, causing problems with accessing the Start Menu, Action Center, Cortana, and other related features. This error occurs after receiving updates from Windows, and it's frustrating for those who rely on these features for their daily tasks.

This problem affects all Windows 10 users who have recently received updates, making it essential to troubleshoot and resolve this issue as soon as possible.

⚠️ Common Causes

  • The error is caused by a faulty ShellExperienceHost.exe process, which is responsible for managing the Start Menu and other shell-related features. The kernel32.dll module is also affected, leading to a crash that prevents these features from functioning properly.
  • Another potential cause is a corrupted Windows Update package, which can cause issues with feature activation and access.

✅ Best Solutions to Fix It

System File Checker (SFC) Scan

  1. Step 1: Open Command Prompt as an administrator by right-clicking on the Start button and selecting 'Command Prompt (Admin)'.
  2. Step 2: Type the command `sfc /scannow` and press Enter to start the System File Checker scan.
  3. Step 3: Wait for the scan to complete, which may take several minutes. If any corrupted files are found, the SFC will replace them with healthy copies from the Windows installation media.

Windows Update Troubleshooter

  1. Step 1: Open Settings by pressing the Windows key + I.
  2. Step 2: Click on 'Update & Security' and then select 'Troubleshoot'.
  3. Step 3: Click on 'Additional troubleshooters' and search for 'Windows Update'.
  4. Step 4: Follow the prompts to run the Windows Update Troubleshooter, which will scan your system for any issues and provide recommendations for resolution.

💡 Conclusion

To resolve this issue, users can try running a System File Checker (SFC) scan or using the Windows Update Troubleshooter. If these methods fail, it may be necessary to perform a clean installation of Windows 10 or seek further assistance from Microsoft support.

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