Software⏱️ 3 min read📅 2026-06-04

How to Fix: You are not authorised to use this service iTunes app upload error

iTunes app upload error due to Apple "Users & Roles" update, affecting XCode 6 and 7 users.

Quick Answer: Try updating XCode to the latest version or using an alternative deployment method.

📋 Table of Contents

  1. 🔍 Why This Happens
  2. 🔧 Proven Troubleshooting Steps
  3. ✨ Wrapping Up

The 'You are not authorized to use this service' error message is frustrating for developers who have been using iTunes Connect with their XCode versions 6 and 7. Since the Apple 'Users & Roles' update in November 2015, this issue has affected some users, preventing them from uploading apps using the same iTunes account they previously used.

This problem can be resolved by following our step-by-step guide to resolve the 'You are not authorized to use this service' error message.

🔍 Why This Happens

  • The primary reason for this error is that the 'Users & Roles' update has changed the way iTunes Connect authenticates users. This change requires developers to re-authenticate their accounts or update their roles in order to access the service.
  • An alternative cause of this error could be a conflict between XCode 6/7 and the updated 'Users & Roles' system, which may require additional troubleshooting steps.

🔧 Proven Troubleshooting Steps

Re-authenticate your iTunes Connect account

  1. Step 1: Step 1: Go to the iTunes Connect website ([https://developer.apple.com/account](https://developer.apple.com/account)) and sign in with your developer account credentials.
  2. Step 2: Step 2: Click on the 'Account' dropdown menu and select 'Edit Account'.
  3. Step 3: Step 3: In the 'Users & Roles' section, click on the 'Re-authenticate' button next to your username.
  4. Step 4: Step 4: Follow the prompts to complete the re-authentication process.
  5. Step 5: Step 5: Once authenticated, try uploading your app again using XCode 6 or 7.

Update your role in iTunes Connect

  1. Step 1: Step 1: Go to the iTunes Connect website ([https://developer.apple.com/account](https://developer.apple.com/account)) and sign in with your developer account credentials.
  2. Step 2: Step 2: Click on the 'Account' dropdown menu and select 'Edit Account'.
  3. Step 3: Step 3: In the 'Users & Roles' section, click on the 'Update Role' button next to your username.
  4. Step 4: Step 4: Select the role that corresponds to your app's category (e.g. 'App Store Connect') and follow the prompts to complete the update process.
  5. Step 5: Step 5: Once updated, try uploading your app again using XCode 6 or 7.

✨ Wrapping Up

By following these steps, you should be able to resolve the 'You are not authorized to use this service' error message and successfully upload your app using iTunes Connect with XCode 6 or 7. If you continue to experience issues, please contact Apple Support for further assistance.

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