Software⏱️ 3 min read📅 2026-06-19

How to Fix: When executing a query to import data from Exact Online with Invantive Control for Excel I get the error "itgenxml004"

Error itgenxml004 occurs when accessing a restricted Exact Online division in Invantive Control for Excel.

Quick Answer: Check with Invantive to lift the artificial restriction on access to the specific division causing the error.

📋 Table of Contents

  1. 🛑 Root Causes of the Error
  2. ✅ Best Solutions to Fix It
  3. 💡 Conclusion

When executing a query to import data from Exact Online with Invantive Control for Excel, you may encounter an error known as 'itgenxml004'. This error message indicates that you do not have access to division '873160', which has reached its access limit of 100. This restriction is in place to prevent unauthorized access and can only be lifted by Invantive.

This error can be frustrating, especially when trying to import data for a specific project or client. However, there are steps you can take to resolve this issue and continue working with Invantive Control for Excel.

🛑 Root Causes of the Error

  • The primary reason for the 'itgenxml004' error is that your access to division '873160' has exceeded the allowed limit of 100. This restriction is a security measure implemented by Invantive to prevent unauthorized access to their services.
  • Another possible cause could be an issue with your Excel setup or configuration, which may be interfering with the connection to Exact Online and Invantive Control.

✅ Best Solutions to Fix It

Restrict access to division '873160' and contact Invantive

  1. Step 1: To resolve this issue, you need to restrict your access to division '873160'. You can do this by logging into the Invantive Control for Excel settings and adjusting the access level. Please note that you should only adjust the access level if necessary, as this will affect all queries executed in Invantive Control.
  2. Step 2: Once you have restricted your access, please contact Invantive support to report the issue and request assistance in lifting the restriction. They will be able to guide you through the process and ensure that your access is updated accordingly.

Adjust Excel settings and try again

  1. Step 1: If restricting access does not resolve the issue, you may want to try adjusting your Excel settings. Please check your Excel configuration to ensure that it is properly set up for connection to Exact Online and Invantive Control.
  2. Step 2: After making any necessary adjustments to your Excel settings, please try executing the query again. If the error persists, it is likely that there is an underlying issue with your setup or configuration.

💡 Conclusion

By following these steps, you should be able to resolve the 'itgenxml004' error and continue working with Invantive Control for Excel. Remember to contact Invantive support if you need assistance lifting the restriction on division '873160'. With a little patience and persistence, you can get back to importing data from Exact Online with ease.

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